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Shipping & Delivery

Orders are shipped by Canada Post with costs calculated at checkout. Once your order has been processed, you will receive a confirmation email including a link to Canada Post to track your package. If there is a delay in your delivery, please contact us at


We stand by the quality of our products. If you are not satisfied, please return Sootsoap products for a full refund.

If you are unsatisfied with your purchase, please contact us at within 15 days of product receipt. Please indicate that you wish for an item exchange or refund as well as the reason(s) for your request and we will provide instructions for refund or exchange. Refund or credit will automatically be applied to your credit card or original method of payment once processed.

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