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Shipping & Delivery

Complimentary shipping is available in Canada and the United States with a minimum order of $100.00 and a maximum order of $500.00 USD and $750.00 CDN. If you have a large bulk order requiring shipping, please reach out to the Key Account team at

Once your order has been processed, you will receive a confirmation email including a link to track your package. If there is a delay in your delivery, please contact us at


We stand by the quality of our products. If you are not satisfied, please return Sootsoap products for a full refund.

If you are unsatisfied with your purchase, please contact us at within 15 days of product receipt. Please indicate that you wish for an item exchange or refund as well as the reason(s) for your request and we will provide instructions for refund or exchange. Refund or credit will automatically be applied to your credit card or original method of payment once processed.

Please note return shipping is not covered under normal return or exchange circumstances.

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